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At Eileen Fisher Sales Store, we value your trust as much as we value creating timeless, sustainable fashion. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit buyeileenfisher.com or make a purchase from our online store.

1. Information We Collect

To provide our sophisticated, eco-conscious customers with a seamless shopping experience, we may collect:

  • Personal Identification Information: Name, email address, shipping/billing address, and phone number when you create an account or place an order.
  • Payment Information: Credit card details (processed securely through our payment gateways) or PayPal account information. We do not store full credit card numbers on our servers.
  • Browsing Data: Information about your device, IP address, browser type, and how you interact with our website to improve your shopping experience.
  • Communication Records: Correspondence with our thoughtful customer service team via email or other channels.

2. How We Use Your Information

We use your data with the same care we put into selecting sustainable fabrics:

  • To process and fulfill your orders for our ethically-made clothing and footwear
  • To provide personalized service and product recommendations
  • To communicate about your orders, account, or our sustainability initiatives
  • To improve our website functionality and customer experience
  • To prevent fraud and enhance security measures
  • To comply with legal obligations

3. Data Sharing and Disclosure

We treat your information with the same discretion we apply to our designs:

  • Service Providers: We may share information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, marketing, and website operations.
  • Legal Compliance: When required by law or to protect our rights, we may disclose information to authorities.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement security measures that mirror our commitment to quality:

  • Industry-standard SSL encryption for all data transmissions
  • Secure servers with restricted access
  • Regular security assessments of our systems
  • Limited retention periods for personal data

While we take reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

As a valued customer, you have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your account data (subject to legal requirements)
  • Opt-out of marketing communications
  • Restrict or object to certain data processing
  • Request a copy of your personal data in a portable format

To exercise these rights, please contact our customer care team at [email protected].

6. Cookies and Tracking Technologies

Like most sustainable fashion retailers, we use cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Provide personalized content and offers

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our sustainable fashion is designed for adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any privacy-related questions or concerns, please contact our thoughtful team:

Eileen Fisher Sales Store
3142 North Warwick Dr, Fayetteville, US 72703
Email: [email protected]

Thank you for trusting Eileen Fisher Sales Store with your sustainable wardrobe needs. We’re committed to protecting your privacy with the same dedication we bring to creating timeless, ethical fashion.