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At Eileen Fisher Sales Store, we want you to be completely satisfied with your sustainable fashion purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process that reflects our commitment to thoughtful customer service.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Note on Final Sale Items: Certain sustainable fashion pieces marked as “Final Sale” cannot be returned or exchanged. This typically includes select seasonal clearance items and specially discounted products.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer care team within 15 days of receiving your order by emailing [email protected] with your request. Please use the template below to ensure we have all necessary information.
  2. Wait for approval – Our thoughtful customer service team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in their original packaging, including all tags and accessories.
  4. Ship your return – Send the package to the address provided using a trackable shipping method. We recommend keeping your shipping receipt until your return is processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You will receive an email confirmation when your refund has been processed

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Processing time is typically 1-2 business days after we receive your return
  • You’ll receive tracking information for your replacement item
  • If the item you want is no longer available, we’ll issue a refund instead

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Eileen Fisher Customer Care Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details of my request are as follows: Item(s) to return/exchange: – [Product Name] – [Color] – [Size] – [Quantity] Reason for return/exchange: [Please specify] For exchanges, I would like: – [New Product Name (if different)] – [New Color] – [New Size] I confirm that the item(s) are unworn, unwashed, and in their original condition with all tags attached. Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a free return and replacement or refund.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our thoughtful customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Eileen Fisher Sales Store
3142 North Warwick Dr, Fayetteville, US 72703

Thank you for choosing Eileen Fisher Sales Store for your sustainable wardrobe needs. We appreciate the opportunity to serve you with the same care and attention we put into our timeless, ethical fashion.