At Eileen Fisher Sales Store, we combine sustainable fashion with thoughtful service. Our shipping and returns policies reflect our commitment to ethical practices and customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days delivery after shipment
  • Free Shipping on orders over $50 via EMS: 15-25 business days delivery after shipment

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that customs fees and import duties are the customer’s responsibility.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Important Exception: Sustainable fashion pieces marked as “Final Sale” cannot be returned or exchanged. This includes select seasonal clearance items and specially discounted products from our collections (Boots, Clogs, Clothing, Coats & Outerwear, Dresses, etc.).

How to Return or Exchange

Follow these steps for a smooth returns process:

  1. Contact us within 15 days at [email protected] using our return request template below
  2. Wait for approval – Our customer care team will respond within 2 business days with a Return Authorization Number (RAN) and instructions
  3. Package your return securely in the original packaging with all tags
  4. Ship your return to our address using a trackable method (keep your receipt)

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). For exchanges, we cover the cost of shipping your replacement.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive email confirmation when your refund is complete

Exchange Process

For exchanges:

  • We ship your replacement within 1-2 business days after receiving your return
  • You’ll receive tracking information for your new item
  • If your desired item is unavailable, we’ll issue a refund instead

Damaged or Defective Items

If you receive a damaged item, email [email protected] immediately with photos. We’ll arrange a free return and replacement or refund.

Return Request Template

Use this format for your return request email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Eileen Fisher Customer Care Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details are:

Item(s) to return/exchange:
– [Product Name]
– [Color]
– [Size]
– [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like:
– [New Product Name (if different)]
– [New Color]
– [New Size]

I confirm the item(s) are unworn, unwashed, and in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are your responsibility
  • Customs fees and import duties are non-refundable
  • Mark packages as “Returned Goods” to avoid customs charges

Need Help?

Our thoughtful customer service team is here to assist with any shipping or returns questions.

Contact us at:
Email: [email protected]
Address: 3142 North Warwick Dr, Fayetteville, US 72703

Thank you for choosing Eileen Fisher Sales Store for your sustainable wardrobe needs. We appreciate the opportunity to serve you with the same care and attention we put into our timeless, ethical fashion.