Last Updated: [Insert Date]

Welcome to Eileen Fisher Sales Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website buyeileenfisher.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Commitment

At Eileen Fisher Sales Store, we are dedicated to providing sustainable fashion with thoughtful service. Our policies reflect our commitment to ethical practices and customer satisfaction.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases. By using our site, you confirm you meet these requirements.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality and all activities under your account. Notify us immediately of any unauthorized use.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s functionality
  • Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings. Contact us if you have questions before purchasing.

3.2 Sustainable Fashion

Our products include:

  • Boots & Footwear (Clogs, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers)
  • Clothing (Dresses, Jeans, Jumpsuits & Rompers, Pants, Shirts & Tops, Skirts, Sweaters)
  • Coats & Outerwear

We highlight sustainable materials and production methods. Some items may be marked “Final Sale” due to their special nature.

3.3 Availability

All items are subject to availability. We may cancel orders if products become unavailable and will notify you promptly.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that your payment information is accurate.

4.3 Pricing

Prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices but will honor the price at time of order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping ($12.95) via DHL/FedEx: 10-15 business days after shipment
  • Free Shipping on orders over $50 via EMS: 15-25 business days after shipment

5.3 International Orders

We ship worldwide (excluding certain Asian and remote regions). Customers are responsible for:

  • Customs fees
  • Import duties
  • Compliance with local laws

6. Returns and Exchanges

6.1 Return Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In original packaging
  • With proof of purchase

Final Sale Items: Sustainable fashion pieces marked “Final Sale” (including select seasonal clearance and specially discounted items) cannot be returned or exchanged.

6.2 Return Process

  1. Contact us within 15 days at [email protected] with return request
  2. Wait for approval and Return Authorization Number (RAN)
  3. Package return securely with original packaging/tags
  4. Ship using trackable method (keep receipt)

6.3 Refunds

  • Processed within 5-7 business days after receiving return
  • Issued to original payment method
  • Shipping fees non-refundable (except for our errors)

6.4 Exchanges

For exchanges:

  • We cover replacement shipping costs
  • Shipped within 1-2 business days after receiving return
  • If item unavailable, we issue refund instead

6.5 Damaged/Defective Items

Email us immediately with photos at [email protected]. We’ll arrange free return and replacement/refund.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

9. Limitation of Liability

To the fullest extent permitted by law, Eileen Fisher Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors or omissions in product information
  • Delivery delays beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product(s) in question.

10. Governing Law

These Terms shall be governed by the laws of the State of Arkansas, USA, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with the effective date. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Eileen Fisher Sales Store
3142 North Warwick Dr
Fayetteville, US 72703
Email: [email protected]

Thank you for choosing Eileen Fisher Sales Store for your sustainable fashion needs.